Frequently Asked Questions

We are a team of epidemiologists and medical doctors who, since our first day in business in 2015, have had a single goal: Keep people safe. Our experts are also currently working for the CDC as consultants and conducting research studies on COVID-19. Everything that we do is driven by science and evidence-based medicine to provide the state-of-the-art advice to keep you safe. Meet a few of our experts.

The first time through the SafeLane Health assessment you will be asked to answer several questions about how you are feeling physically and mentally. The next day, you will receive an email with a link to a follow-up questionnaire where you will be asked only about your physical symptoms. Based on your responses, you will be given information and directions. This includes whether you are okay to go about your usual day, or if you need to stay home and quarantine. By participating, you are helping you and your employer/community/school stay safe as well as providing insight for leadership to understand how the entire group is doing, while not identifying you individually.

In some cases, certain symptoms go from uncomfortable to dangerous quickly. It is important that you take the assessment daily so that if you are experiencing worsening symptoms, you can act accordingly based on the guidance provided. In other cases, you may sometimes may have very mild symptoms that you would otherwise ignore, but could significantly infect others. By staying on top of these mild symptoms and following the advice, you are helping to protect others from getting infected.

You will receive an email stating the soonest you should return to work/school (e.g., stop quarantining). You will also receive follow up emails to take the assessment and report any changes in your symptoms. You should promptly alert your employer/organization that you have been recommended to stay home.

If at any time you feel as though you should be tested, we strongly encourage you to do so. If you have a positive test result, then most likely you do have COVID. However, it is also important to understand the False Negative rate for testing. A false negative means the test suggests you do not have COVID, when in fact you really do have it. The false negative rate for COVID testing is quite high, anywhere from 20-67%*. Thus, we strongly recommend that you pay close attention to how you are feeling and follow the recommendations provided by the assessment (regardless of your testing result). If you are given a negative result, it is important that you continue to report your symptoms into the SafeLane Health assessment to have a better understanding of when the CDC and science suggest you would be safe to go back to work/school/etc versus relying on a negative test result.

*Wiersinga WJ et al. Journal of the American Medical Association 2020;July 10, 2020.

We recommend you take the assessment again as soon as symptoms develop.

The recommendation(s) produced at the end of the assessment (e.g., approved/not approved) are based on the Centers for the Disease Control (CDC) as well as scientific evidence. Our recommendations for length of time to stay home are based on the advice of the CDC.

As new evidence is produced and validated, our team of researchers continuously update the assessment. We similarly assure the computerized decision support and algorithms are current.

The information you provide in the assessment is protected by HIPAA and the SafeLane Health privacy policy and terms and conditions. Your information will be protected and analyzed ONLY by those authorized access. Leadership within your employer/organization will be able to see total population health trends, NOT individual responses (e.g., how many people have symptoms). Additionally, SafeLane reserves the right to access population health trends for research and periodic checks to ensure the data is being collected properly. We also promise to never sell or give away your information.

In short, yes. Your information is protected by State, Federal and all applicable laws. Your information is securely stored on a HIPAA compliant cloud server and the database is encrypted. Be assured that we have taken every precaution to protect your information. We also guarantee that we will never sell or give away your personal information.

That is okay. Login as soon as you remember and take the assessment. Try to remember accurately when your symptoms began (if applicable).

In order to answer the questions on the assessment, you must create an account. If you have already created an account but don’t remember your password, then please reset your password. Follow the instructions provided in the email to log back in.